Install on iOS (iPhone/iPad) - Using QR Code

Step 1

There are 2 options for installing the QR Code on Apple iPhone/iPad devices

• Open the camera on your device, scan the QR code and then tap “Mobile Plan”
• Go to Settings -> Cellular -> Add eSIM -> User QR Code and scan the QR Code to install the eSIM

iOS 17 Photo Install

• If your device uses iOS 17 or more recent, and you have the QR Code on your screen, activate it by taking a screen shot of the QR Code and saving the photo on your phone (Volume Up and Power button pushed simultaneously)
• Go to Settings -> Cellular -> Add eSIM -> User QR Code and toward the bottom of the screen select Open Photos
• Select the screen shot you took of the QR Code and continue the process from Step 2

Manual Install

Use the manual install option if you are unable to scan the QR Code, and aren’t using iOS 17 or newer.

• Go to Settings -> Cellular-> Add eSIM -> Use QR Code, then select Enter Details Manually at the bottom of the screen
• In the SM-DP+ Address, enter the SM-DP+ Address that was included with your eSIM details.
• In the Activation Code, enter the Activation Code that was included with your eSIM details.
• Select Next and then wait up to 10 minutes for the eSIM to install and activate, then select Done

Proceed to Step 3

Step 2

After scanning the QR Code, an Activate SIM screen will appear. Select Continue and allow up to 10 minutes for the eSIM to install and activate on the device. When this process is completed, press Done and your device will be set up and ready to use the eSIM

Step 3

Once the eSIM is installed and activated, you have the option to give the eSIM a label. If you have multiple eSIMs installed on your device you will not be able to create a custom label for the eSIM

• If you don’t want to label your eSIM with a custom value tap Continue and proceed to Step 4
• If you would like to give your eSIM a custom label, press the > next to the eSIM and select from one of the preset labels or type in your own custom label. When you are satisfied with your label, Press the Done button and then Continue on the list of eSIMs

Step 4

Configure your Primary and eSIM settings.

• Set your Default Line to Primary and select Continue
• Set iMessage & FaceTime to Primary and select Continue
• Set Mobile Data to your newly installed eSIM and turn on Allow Mobile Data Switching (if desired) then select Done

Note: If you have purchased a plan with data roaming outside of your destination and you don’t wish your plan to start working immediately, select Primary for Mobile Data and then follow the instructions in Step 5 when you are ready to begin using your eSIM.

Allowing Mobile Data Switching will allow your device to switch between your primary data plan and the eSIM data plan depending on coverage. If you do not wish data to fall back on to your primary plan while roaming, set Allow Mobile Data Switching to off.

Step 5

When you are ready to start using your eSIM, you’ll need to turn the eSIM on and set Data Roaming to on.

• Go to Settings -> Cellular or Settings -> Mobile Data
• Select the eSIM you setup and select Turn On This Line if it is not already on
• Select Data Roaming and toggle it to on
• Select your Primary SIM and if Data Roaming is enabled, toggle it off to only use data on the eSIM