FAQs

Find quick answers to the most common inquiries about our products, services, and policies.

• How does the system work?
• What is an eSIM and how does it work?
• Can I use the eSIM while keeping my current phone plan?
• What happens if I switch to a new phone?
• Can I switch back to my physical SIM while traveling?
• How long does it take to activate my eSIM?
• How do I install the eSIM?
• How do I know if my phone is compatible?
• Can I use one eSIM across multiple countries?
• Is the eSIM technology secure?
• What are the benefits of using an eSIM over a physical SIM?